Records and Information Management (RIM) Month - Celebrating Lauren Doerries

The Records and Information Management (RIM) community celebrates April as the RIM month to promote and highlight the importance of RIM across organizations. In honor of this year’s RIM month, Meru Data is showcasing a few women Information Governance (IG) leaders and their professional journey.

This week we are highlighting Lauren Doerries, Senior Manager of Global Information Governance at Walgreens Boots Alliance. Lauren is a global Information Governance professional with a proven track record of cross-functional collaboration, policy development, strategic planning, and driving successful process improvement projects that increase efficiency and reduce operational risk.

What drew you into the IG profession, and what do you love about what you do?

I started my journey on the legal side, as a litigation paralegal, prior to becoming involved with IG. As part of my job at United Airlines, I oversaw the subpoena response process for the company. It mostly involved finding information, sometimes vague and broadly described information, from all over the company. The scope of the requests ran the full gamut including different kinds of data, records, non-records, electronic data paper records, personal records, etc.. I also worked with litigation attorneys on responding to information-related discovery requests. So essentially, my job involved finding all sorts of information and, as a result, I became very well acquainted with how information was being managed across the organization.

As much as I enjoyed being a ‘go-to’ person for where to find things, it eventually became clear that there had to be a better way to keep track of our records-related practices. At that time, outside of aircraft records, we didn’t really have any formal records management in place at the company. That led to the development of our records management program, which I ended up spearheading, based on my knowledge of the company and where all the information was being stored, how it was laid out, how it was organized, and who owned what types of information across the organization. As I began to build out the program, we developed a global retention schedule and started to formally document information-related processes and procedures.

It was an interesting and complex role and I enjoyed connecting the different