How to Manage Change in Privacy and IG?



The world of Privacy and Information Governance (IG) is very dynamic in nature. This change is driven by the introduction of new regulations, modifications to existing laws, user behavior, technological advancement, etc. And to retain business in a volatile environment, organizations must be ready to evolve and embrace any upcoming changes.


While change is inevitable in Privacy and IG, the change initiative is often met with resistance in an organizational setting. A successful IG program requires flexibility, agility, and a mindset to adapt. The right approach towards change will sustain the program, managing change also requires discipline and right toolsets. However, this aspect of project implementation is usually overlooked and left to the individuals to deal with.


As change management focuses more on the people's side of change, communication plays a crucial role in securing buy-in.


Where to Start: Before introducing change, it is important to decide where to start, prepare a roadmap for the journey, and define the end goal. Your program must address the anticipated business needs and privacy requirements and should ultimately tie back to the company's values.


Introduce the Change: Effective communication can get the leaders in the organization to persuade others to join in the execution of the program. Start by explaining the current state of privacy/IG and draw a comparison with the "future state" to help people identify the areas that need work.


Secure Stakeholder Support: Identifying and engaging the right stakeholders and providing the appropriate support for the stakeholder groups will play a significant role in pushing the idea forward. When leading change within the organization,