Metrics in IG: What can't be Measured, can't be Improved

Organizations try to continuously improve their Information Governance (IG) programs to effectively manage all types of data throughout the entire data lifecycle. This can be achieved through regular evaluation and analysis of the existing program and identifying specific steps to improve it.

Key performance indicators (KPIs) are metrics and monitoring mechanisms widely used to measure the progress of a program or a process towards goals. Tracking the metrics helps identify the areas for improvement and provides directions for adjustments to enhance the program.

In Information Governance, companies use KPIs to monitor the effectiveness of IG programs and ensure that the programs are aligned with the corporate strategy, and help them to satisfy all compliance requirements. The KPIs can help understand if the program is performing in line with stakeholder expectations on agreed-upon objectives and directions.

Determining what KPIs should be used to measure the program is a crucial first step. The right metrics can help you articulate the purpose, performance, and significance of your program in the best possible manner.

How to choose the right metrics for your organization?

Each organization is different, with its unique sets of goals, objectives, and challenges. The key is to develop metrics focusing on evaluating the critical activities of the company impacting the bottom line.

The metrics must provide precise and accurate comparisons of where your program is in relation to your short-term goals. The numbers you track should be derived in a way that improving them will advance the program closer to these short-term goals. As you start meeting these goals, the metrics should allow you to track progress towards achieving your long-term strategic goals.